Privacy Policy

Depending on how you use Lumin-Arts, we may collect:

• Account details such as your name, email address, profile information, and authentication records.
• Project content such as scripts, prompts, uploads, characters, storyboards, audio, video, and collaboration data.
• Usage information such as features used, service requests, credit consumption, errors, device information, and approximate network information.
• Payment and transaction details needed to confirm purchases. Stripe processes card and payment information when Stripe checkout is used; we do not need to store your full card number.
• Messages and information you provide when you request support or report a problem.

We use information to:

• Provide, personalize, secure, maintain, and improve Lumin-Arts.
• Process payments, add credits, measure usage, prevent fraud, and keep billing records.
• Run requested AI generation, rendering, storage, collaboration, and delivery workflows.
• Respond to support requests, send essential service messages, and communicate changes.
• Comply with law, enforce our terms, and protect users, the service, and our rights.

We share information with vendors that help us operate Lumin-Arts, such as hosting, storage, email, authentication, analytics, AI, media processing, and payment providers. These providers receive only the information needed for their service and must handle it under their agreements with us.

Stripe handles payment processing when you choose Stripe checkout. Stripe may collect and process payment information under its own privacy policy. We may also disclose information when required by law, in connection with a business transfer, or to prevent fraud, abuse, or security incidents.

We do not sell personal information. We do not use private project content for unrelated advertising.

We retain account, transaction, usage, and support records for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Project files may remain available while your account or project is active and may be deleted according to our operational retention practices after deletion or account closure.

You should keep a separate copy of important project files. Deleting content or closing an account may not immediately remove backups or records that we must retain.

You may review or update certain account information in Lumin-Arts, request help with account access, or ask us to delete information where applicable. Depending on your location, you may also have rights to access, correct, restrict, object to, or receive a copy of your personal information.

To make a privacy request, contact info@neuralsurge.ai from the email associated with your account. We may verify your identity before completing a request and may retain information where the law permits or requires it.

We use reasonable administrative, technical, and organizational measures to protect information. No online service can guarantee absolute security, so protect your credentials and notify us promptly if you suspect unauthorized access.

Lumin-Arts is not intended for children under the age required to use online services in their location. We do not knowingly collect personal information from children in violation of applicable law.

We may update this policy as our services, providers, or legal obligations change. We will post the revised policy here with an updated effective date. Your continued use of Lumin-Arts after a change means the updated policy applies.