Refund Policy

Credits are digital usage units delivered to your Lumin-Arts account. Because credits can be used immediately for AI generation, rendering, storage, and other services, purchases are generally final once credits have been added to an account.

Unused credits may be considered for a refund when there was a duplicate charge, an unauthorized transaction, a technical failure that prevented delivery, or another circumstance required by applicable law. A change of mind, unused capacity, or dissatisfaction with AI output does not by itself qualify for a refund.

Contact info@neuralsurge.ai within 14 days of the relevant payment. Include the account email, transaction date, amount, payment method, and a short explanation. Do not send full card numbers or passwords by email.

We may review account activity, payment records, generation logs, and delivery status before deciding a request. We may ask for additional information to verify the transaction or prevent fraud.

For a Stripe payment, an approved refund is sent to the original payment method through Stripe. Your bank or card issuer may take additional time to display it. Stripe may also apply its own rules to payment disputes, chargebacks, and payment-method processing.

For a payment made through a local account, bank transfer, or another method arranged directly with Lumin-Arts, any approved refund is handled using the same payment channel where practical. Processing time and any bank or transfer fees may depend on the payment provider and local requirements.

If a confirmed purchase does not add the promised credits, a paid feature is charged more than once, or a service failure consumes credits without delivering the requested result, contact us promptly. We may restore credits, correct the balance, or issue a refund after reviewing the incident.

Please contact us before initiating a chargeback so we can investigate and resolve billing errors quickly. Nothing in this policy limits mandatory consumer rights or your ability to dispute an unauthorized payment with your payment provider.

We may update this policy when payment methods or applicable requirements change. The version posted on this page at the time of your purchase applies, except where a later change is required by law.